Disconnection Policy

This policy explains what happens to your bets and game rounds if your internet connection drops while using Kheloo24.

Sportsbook and Exchange Bets

A confirmed bet is valid even if you disconnect immediately afterwards — the result is settled normally by the system. If you disconnect before the bet is confirmed, check your bet history to confirm whether it was placed before placing it again.

Casino and Slots

If a game round was already started on the server, the round completes and any winnings are credited automatically. Unfinished bonus rounds can usually be resumed the next time you open the game.

Live Casino

Live dealer rounds continue in real time. Bets that were accepted before disconnection are settled normally; bets not accepted are not placed. Always check your game history after reconnecting.

If you notice a discrepancy after reconnecting, contact support on WhatsApp with the time, game and round details.

For immediate assistance, contact us on WhatsApp.